Neon signs have become increasingly popular as a unique and eye-catching way to add personality and style to any space. If you’re considering purchasing a custom neon sign, you may have some questions about the ordering process, installation, after-sale service, and more. Here are some frequently asked questions to help you navigate the process:
🎈When can I get the sign after the order?
– Normal orders typically take 3-5 days for production and 5-8 days for shipping.
– Rush orders are available for an additional fee of $20, with production taking 1-3 days and shipping still taking 5-8 days.
– Orders are usually shipped via DHL/Fedex Express for faster delivery.
🎈What’s your after-sale service?
– If your sign is damaged during shipping, notify us within 4 days of receiving it, and we will send you a new one.
– We offer a 2-year warranty for any quality problems. Simply send us a photo or video of the sign, and we will help resolve the issue or send you a replacement.
– We will confirm all the details of your sign with you before production, as custom products cannot be resold or canceled.
🎈Do you have any certificates?
– Our neon signs come with UL Listed and SAA Certificates for a safe power supply.
🎈How to install it?
– Installation is made easy with screws for mounting, wires for hanging, and 3M stickers for a secure attachment.
– If you prefer to have your sign stand on a desk, an acrylic board can be included for an additional $40.
– For detailed installation instructions, please contact us for assistance.
🎈What will come in the parcel?
– Your parcel will include the neon sign, controller, power supply, screws, wires, 3M stickers, and a remote for easy operation.
In conclusion, a custom neon sign is a fun and creative way to personalize your space and make a statement. With our efficient production process, reliable after-sale service, and easy installation instructions, you can enjoy your new neon sign with peace of mind. Don’t hesitate to reach out if you have any further questions or need assistance with your order.
